Shipping Information
DELIVERY POLICY
INTERNATIONAL SHIPPING PRODUCTS
INTERNATIONAL SHIPPING PRODUCTS
*The product is shipped directly to you from our distribution center outside Brazil and has a delivery estimate of 5 to 15 business days after shipment (In some situations, this delivery time may be extended up to 30 days due to reasons beyond our control: delays, postal strikes, recesses, holidays in the country of origin, periods of high demand on postal services in the country of origin of our suppliers).
We guarantee a tracking code so that the customer can follow the entire progress of the delivery.
The products presented in our store are sent by our suppliers directly to the address registered in our store at the time of completing the order.
The average delivery time is 5 to 15 business days after the order is placed with the postal services, according to the rules of the postal delivery system of each country.
Logistics processing:
Products are shipped directly from our supplier within 2-5 business days. Delivery time begins after the product has been shipped.
Maximum delivery times:
Payment confirmation: 1 to 3 business days.
Delivery time for Post Offices: 5 to 15 business days.
These are maximum delivery times, meaning you may receive your order before these deadlines.
The tracking code is sent to your email within 2-7 business days.
All deadlines are expressed in business days:
In this case, Saturdays, Sundays and holidays are not taken into account when calculating the delivery time.
Order tracking:
All orders have tracking codes that can be consulted through the tracking code we send and through the store's tracking page.
www.17track.net
Fill in the address:
Please be careful to fill in the correct and complete address with supplements to ensure that delivery is made within the established time frame. Please note that the address cannot be changed after 24 hours of placing the order on the site, since the product is separated for shipping within this time frame, and it will not be possible to cancel the purchase after 24 hours.
Because this is an international package, the tracking information on the Post Office website may take a while after the tracking code information. Products damaged during transport are the responsibility of the postal services.
The delivery address must be checked by the buyer before confirming the purchase, and if the product is returned due to incorrect address or insufficient data, it will be the customer's full responsibility. In the event of an unsuccessful delivery attempt by Correos, which remains at the office to be collected but is not claimed, it will be returned to the sender abroad. After confirmation of reshipment, the delivery period will begin from the date of that confirmation, which will be recorded in the order history.
Because it is an import service, any merchandise is subject to bureaucratic procedures or customs taxes.
In case of reshipment, a new delivery time will be established.
Do you have any questions?
If you have any questions about your order or would like to know more details about tracking your order, simply send us an email with your order number. Our team will analyze your order and assist you. Remember, we are here to help.
*We remind you that when products are imported, they are subject to bureaucratic procedures or customs taxes. Our store carries out all the necessary documentation so that the product can be sent to your home.
The products presented in our store are sent by our suppliers directly to the address registered in our store at the time of completing the order.
The average delivery time is 5 to 15 business days after the order is placed with the postal services, according to the rules of the postal delivery system of each country.
Logistics processing:
Products are shipped directly from our supplier within 2-5 business days. Delivery time begins after the product has been shipped.
Maximum delivery times:
Payment confirmation: 1 to 3 business days.
Delivery time for Post Offices: 5 to 15 business days.
These are maximum delivery times, meaning you may receive your order before these deadlines.
The tracking code is sent to your email within 2-7 business days.
All deadlines are expressed in business days:
In this case, Saturdays, Sundays and holidays are not taken into account when calculating the delivery time.
Order tracking:
All orders have tracking codes that can be consulted through the tracking code we send and through the store's tracking page.
www.17track.net
Fill in the address:
Please be careful to fill in the correct and complete address with supplements to ensure that delivery is made within the established time frame. Please note that the address cannot be changed after 24 hours of placing the order on the site, since the product is separated for shipping within this time frame, and it will not be possible to cancel the purchase after 24 hours.
Because this is an international package, the tracking information on the Post Office website may take a while after the tracking code information. Products damaged during transport are the responsibility of the postal services.
The delivery address must be checked by the buyer before confirming the purchase, and if the product is returned due to incorrect address or insufficient data, it will be the customer's full responsibility. In the event of an unsuccessful delivery attempt by Correos, which remains at the office to be collected but is not claimed, it will be returned to the sender abroad. After confirmation of reshipment, the delivery period will begin from the date of that confirmation, which will be recorded in the order history.
Because it is an import service, any merchandise is subject to bureaucratic procedures or customs taxes.
In case of reshipment, a new delivery time will be established.
Do you have any questions?
If you have any questions about your order or would like to know more details about tracking your order, simply send us an email with your order number. Our team will analyze your order and assist you. Remember, we are here to help.
*We remind you that when products are imported, they are subject to bureaucratic procedures or customs taxes. Our store carries out all the necessary documentation so that the product can be sent to your home.