Return Policy

RETURN POLICY

We hope you love what you ordered! But if you're not 100% satisfied, we've made the return process easy.

How long do I have to return the item and do I have to pay for shipping? If you are not 100% satisfied, you have a maximum of 7 days from the date of receipt to return the items to us. Returns will not be accepted after 7 days from the date of receipt of the package.

There are two return methods available. In the first method, you need to use the shipping label we provide and then send the package back:

  1. Prepaid Return Label (Correos) Shipping on your first return is FREE! If you decide to return more items from the same order at a later date, a flat fee of $10 will apply and be deducted from your refund. Note: If you need to return items from multiple orders, please order return labels separately for each order. We recommend waiting to return items after you receive all packages from this order to avoid multiple RL charges for one order.

  2. Own shipping (return at own expense) The customer chooses the logistics company to make the return and the shipping cost is borne by the customer.

Once the return has been made, you must enter the tracking number of your order or the shipping receipt in "Return History" within "My Orders". If you need help, do not hesitate to contact our customer service: Email: support@estilovictoria.com

Returning multiple items from different orders in the same return If you want to return items from different orders, you can also return them together. When the items you are returning meet the conditions for using a return label, you can select all the items in the COMBINED RETURN LIST and remember to place all the returned items in one package.

Points to keep in mind when returning items:

  1. You can only return items that are unworn, unwashed, undamaged and have the original tags and original packaging.
  2. The following items cannot be returned: body care, underwear, bikinis, beauty, event and party supplies, DIY supplies, pet supplies, jewelry and accessories (excluding scarves, bags and blankets). We cannot offer a refund on cosmetics if the hygienic seal has been broken.
  3. Non-returnable branded items and gifts cannot be returned.

When will I receive my refund?

  1. For products returned in accordance with this return policy, your refund will be processed within up to 7 days after we receive the return package. Your refund will be sent to your wallet or the account you originally paid with, depending on the refund method selected.
  2. We will NOT refund the original shipping fee and insurance because they are non-refundable unless we shipped the completely wrong order or you do not receive the package.
  3. During high volume periods such as Black Friday or Christmas, it may take up to 1 week for your refunds to be processed. We apologize for any inconvenience this may cause.

NOTE: If there is any problem with your return, please contact Customer Support within 180 days from the date your order was placed. Email: